Refunds

This policy is part of our Terms and Conditions. It explains how to cancel an order, return goods and get a refund. It does not limit your rights under the Consumer Protection Act (CPA) or the Electronic Communications and Transactions Act (ECTA).

1. Cancelling before dispatch

You can cancel an order for any reason until it has been dispatched. Contact us with your order reference as soon as possible. If the order has not yet shipped, we cancel it and refund the full amount, including shipping. Once an order has shipped it can no longer be cancelled.

2. Change of mind

We do not accept returns or give refunds simply because you changed your mind after your order has shipped. Please check the product details and your delivery address before you pay. This does not affect any right you have under South African law that cannot be excluded, or your rights for faulty, damaged or incorrect goods (section 3).

3. Faulty, damaged or incorrect goods

If your item arrives damaged, does not work, or is not what you ordered, tell us within 7 days of delivery. Please include your order reference, a description of the problem and, where possible, photographs. For damage in transit, tell us as soon as you can and keep the packaging.

You may choose to have the item repaired, replaced or refunded for the price of the item. We cannot refund shipping costs, either the delivery you paid when you ordered or the cost of sending the item back.

4. How refunds are paid

• Refunds are always in South African rand (ZAR), to the original payment method (card, instant EFT or other method used at checkout).
• We process an approved refund within 10 business days of receiving the returned goods, or of approving a cancellation before dispatch, and in any event within 30 days as the law requires.
• After we process it, your bank or card issuer may take a further 5 to 10 business days to show the credit.
• If you were charged in a foreign currency, the amount you get back may differ slightly because of exchange-rate movements and bank fees.

5. International orders

The same rules apply to orders shipped outside South Africa. Customs duties and taxes paid on import are handled by the customs authority and are not refunded by us. Please contact us before sending anything back so we can confirm the best way to return it.

6. Orders we cancel

If we cancel your order because an item is out of stock, a price was wrong, or we cannot deliver to your address, we refund the full amount you paid, including shipping.

7. How to contact us

Use the contact form and choose "Order or Shipping Question". Include your name, order reference and what you would like to do. We reply by email, normally within 2 business days.